Roles & Permissions

SparkShop uses a role-based access control system. Every employee is assigned a role that determines what they can see and do within the system.

Roles

Role	Description
Admin	Full system access — manages employees, settings, catalogue, and all records
Advisor	Creates and manages job cards, communicates with customers, handles invoicing
Technician	Views and updates job cards assigned to them
Parts Manager	Manages the parts catalogue, stock levels, and supplier relationships

Default Permissions Matrix

Resource	Admin	Advisor	Technician	Parts Manager
Dashboard	✅	✅	✅	✅
Job Cards	✅ Full	✅ Full	✅ Assigned only	✅ View
Customers	✅	✅	—	—
Vehicles	✅	✅	—	—
Parts	✅	✅ View	—	✅ Full
Services	✅	✅ View	—	—
Suppliers	✅	—	—	✅ Full
Employees	✅	—	—	—
Notifications Preferences	✅	—	—	—
Role Permissions	✅	—	—	—

Managing Roles & Permissions

Administrators can customise the permission matrix via the Role Permissions page under the Settings group in the navigation.

Permissions are configured using a toggle grid — each role is a column, each permission is a row. Toggle individual permissions on or off and save. Changes take effect immediately.

Managing Employees

Employee accounts are created under Employees in the navigation. Each employee record can be linked to a Laravel user account, which grants them login access to the system.

To create a new employee with login access:

Go to Employees and click New Employee
Fill in their name, email, phone, and role
In the User Account field, either select an existing user or create a new one
Save the record

The employee can now log in at /admin with their user account credentials.

Technician Visibility

Technicians only see job cards that have been assigned to them. This keeps their view focused and prevents information overload. Advisors and admins see all records.